The person getting their car repaired at an auto shop is an example of a/an _____________.

The correct answer highlights the distinction between internal and external customers within a service context. An external customer is someone who purchases a service or product from a business but is not part of the organization. In this scenario, the individual getting their car repaired at an auto shop is seeking a service from that business and is, therefore, an external customer.

This classification is based on the relationship between the customer and the organization. External customers are typically individuals or entities that come from outside the company and rely on its services for their needs. They have different expectations and requirements compared to internal customers, who would be employees or members of the organization utilizing its resources or services.

In this case, the customer is engaging with the auto shop to receive a service for their vehicle, which solidifies their status as an external customer. Such individuals play a critical role in the business's success, as satisfying them can lead to repeat business and positive referrals.